01Overview
This Refund & Cancellation Policy explains how bookings, cancellations and refunds are handled for services provided by DIGIMAYA LLP. It should be read together with the specific proposal, invoice or service agreement applicable to your engagement.
02Service Booking, Advance Payments & Commencement
Services may be booked through a proposal, invoice or written commercial terms. An advance payment may be required to confirm a booking and commence work. Project commencement typically begins after the agreed payment is received and required information is provided.
03Nature of Digital Services
Our services are digital and often begin immediately, involving time, strategy, setup and third-party resources. Because work and costs are incurred as services progress, amounts corresponding to work already performed or committed may not be refundable.
04Advertising, Creative & Development Work
- Advertising campaign management — management fees relate to work performed and are generally non-refundable once services have commenced for the relevant period.
- Creative work — completed or in-progress design and creative work is generally non-refundable.
- Website / landing page development — refunds, where applicable, are assessed based on the stage of work completed.
05Third-Party Advertising Expenditure
Amounts paid to third-party advertising platforms (ad spend) and other third-party costs are non-refundable by DIGIMAYA, as these are paid to and controlled by the respective third parties.
06Cancellation
Cancellation by the Client
You may request cancellation in writing. Work completed up to the cancellation date, committed costs and non-refundable third-party expenses will be accounted for.
Cancellation by DIGIMAYA
We may cancel or suspend services where required by law, platform policy, non-payment, misuse, or where continued delivery is not feasible. In such cases, fees for work already completed remain payable.
07Refund Eligibility & Processing
Where a refund is approved, it will be processed to the original payment method within a reasonable period. Specific refund percentages or timelines, if any, are those stated in your applicable commercial terms. [INSERT any specific refund terms here, if applicable]
08Exceptional Circumstances & Contact
Genuine exceptional circumstances will be considered in good faith on a case-by-case basis. To discuss cancellation or a refund request, contact DIGIMAYA LLP at +91 98852 04593 or digimayallp@gmail.com.