Terms & Conditions

01Acceptance of Terms & About DIGIMAYA LLP

These Terms & Conditions ("Terms") govern your access to and use of the DIGIMAYA website and the services provided by DIGIMAYA LLP ("DIGIMAYA", "we", "us" or "our"). By accessing this website, submitting an enquiry, or engaging our services, you ("Client" or "you") agree to these Terms. If you do not agree, please do not use the website or our services.

About Us

DIGIMAYA LLP is an Indian Limited Liability Partnership engaged in advertising and digital growth services, offering performance marketing, lead generation, digital marketing, website and landing page development, UI/UX, creative services, analytics and tracking, and related solutions. Registered location: Mangalagiri, Andhra Pradesh, India. LLPIN: ACP-8944. Udyam Registration: UDYAM-AP-04-0133023.

02Scope of Services

DIGIMAYA provides digital marketing and growth-related services, which may include performance marketing, Meta (Facebook & Instagram) and Google advertising, PPC campaign management, conversion rate optimization, remarketing, customer acquisition, sales funnel strategy, lead generation, landing page and website development, UI/UX design, creative and branding services, analytics and tracking setup, campaign reporting, and movie theatre advertising.

The specific services, deliverables, timelines and commercial terms applicable to your engagement will be defined in a separate proposal, invoice, service agreement or written commercial terms ("Service Agreement"). Where these Terms conflict with a signed Service Agreement, the Service Agreement shall prevail for that engagement.

03Client Responsibilities & Approvals

Information Provided by the Client

You agree to provide accurate, complete and lawful information, materials, access and approvals required to deliver the services. You are responsible for the accuracy of your business information, offers, pricing, claims and any content you supply. DIGIMAYA is not liable for outcomes affected by incomplete, inaccurate or delayed information.

Client Approval of Advertisements

Where applicable, advertisements, creatives and campaign assets may be shared for your review. You are responsible for reviewing and approving campaign content, claims and offers before publication. You confirm you hold the necessary rights and permissions for all materials you provide.

Compliance

You are responsible for ensuring your products, services, offers and advertising comply with applicable laws and the policies of the relevant advertising platforms.

04Advertising Campaigns & Third-Party Platforms

Our advertising services are delivered through third-party platforms, including Meta (Facebook & Instagram) and Google. These platforms are controlled by their respective owners and are governed by their own terms, policies, review processes and algorithms.

• Ad approval, delivery, reach, and performance are determined by the platforms and are outside DIGIMAYA's complete control.
• Platforms may reject, restrict, pause or remove advertisements, accounts or assets under their policies.
• Platform pricing, auction dynamics, algorithm updates and policy changes may affect results and costs.

DIGIMAYA does not guarantee advertising approval or any specific platform performance.

05Lead Generation Services

Lead generation services aim to attract enquiries from prospects who may be interested in your offer. The volume and quality of enquiries depend on many factors, including your industry, offer, pricing, audience, budget, creative, landing page, website and follow-up process.

An "enquiry" or "lead" refers to a contact submitted through a campaign or form and does not represent a confirmed customer, sale or revenue. Converting enquiries into customers depends on your sales process and follow-up, which are your responsibility unless expressly agreed otherwise in writing.

06Website & Landing Page Services

Website, landing page and funnel development are provided based on the agreed scope. Revisions, timelines, hosting, domains, maintenance and third-party tools will be defined in the applicable Service Agreement.

Unless otherwise agreed in writing, ongoing maintenance, updates, security and third-party subscription costs are not included in a one-time development scope.

07Creative & Design Services

Creative and design services (including social media creatives, ads, motion graphics, video advertisements, logo and brand identity) are delivered per the agreed scope and revision limits. You are responsible for ensuring you have the rights to any brand assets, images, footage or content you provide for use in creatives.

08Analytics & Tracking

Where included, we may set up analytics and tracking tools such as Meta Pixel, Conversion API (CAPI), Google Analytics 4, Google Tag Manager and event/conversion tracking. These tools rely on third-party platforms and browser/device settings, and their accuracy may be affected by privacy settings, consent choices, ad blockers and platform changes.

09Campaign Budgets, Fees, Payments & Taxes

Advertising Spend & Budgets

Advertising budgets ("ad spend") are the amounts paid to advertising platforms to run campaigns and are separate from DIGIMAYA's service fees. Unless expressly agreed otherwise in writing, ad spend is your cost and is billed by the platform or as set out in your Service Agreement.

Service Fees & Payment Terms

Service fees, payment schedules and invoicing terms are as stated in your proposal, invoice or Service Agreement. Services may commence upon receipt of the agreed payment. Late or non-payment may result in suspension of services.

Taxes & Third-Party Charges

Applicable taxes and government charges are payable in addition to fees, as required by law. Charges levied by third-party platforms, tools or payment processors are your responsibility unless expressly stated otherwise.

10Campaign Results — No Guarantees

Marketing and advertising results depend on many factors that are wholly or partly outside DIGIMAYA's control, including:

• Market conditions, demand and competition
• Your offer, product/service quality and pricing
• Target audience and advertising budget
• Creative quality, landing page and website
• Your sales process and follow-up
• Third-party advertising platforms, their policies and algorithm changes
• Economic and seasonal conditions

Any past examples, campaign statistics or case studies are illustrative only and are not a promise or prediction of future results.

11Intellectual Property

Client-Owned Materials

You retain ownership of the brand assets, content and materials you provide to us. You grant DIGIMAYA a limited licence to use them solely to deliver the agreed services.

DIGIMAYA-Owned Materials

Unless expressly agreed and paid for in writing, DIGIMAYA retains ownership of its own tools, templates, frameworks, processes, know-how and pre-existing materials. Rights in specific deliverables transfer to the Client as set out in the applicable Service Agreement, typically upon full payment.

12Confidentiality & Data Protection

Each party agrees to keep the other party's non-public information confidential and to use it only for the purpose of the engagement. DIGIMAYA takes reasonable measures to protect information shared with us. Handling of personal data is further described in our Privacy Policy.

13Third-Party Services, Availability & Suspension

Our services may rely on third-party platforms and tools. We are not responsible for the availability, performance, policies or actions of third parties, or for delays caused by them. Website, hosting or platform downtime may occur and is outside our complete control.

We may suspend services where required by law, platform policy, non-payment, misuse, or where continued delivery would breach applicable rules.

14Cancellation & Refunds

Cancellation by either party, work already completed, and non-refundable third-party costs are addressed in our Refund & Cancellation Policy and the applicable Service Agreement. Please review that policy, which forms part of these Terms.

15Limitation of Liability

To the maximum extent permitted by law, DIGIMAYA shall not be liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business or data. To the extent liability cannot be excluded, DIGIMAYA's total liability arising out of or in connection with an engagement shall not exceed the service fees paid by the Client to DIGIMAYA for that specific engagement, unless the applicable Service Agreement states otherwise.

16Indemnification

You agree to indemnify and hold DIGIMAYA harmless from claims, damages, liabilities and expenses arising from your products, services, offers, content, use of the services, or breach of these Terms or applicable law.

17Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural events, outages, platform failures, changes in law, or other force majeure events.

18Changes to Services & Terms

We may update our services and these Terms from time to time. Changes take effect when published on this page. Your continued use of the website or services after changes are published constitutes acceptance of the updated Terms.

19Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to any dispute-resolution mechanism agreed in a Service Agreement, the courts having jurisdiction over Guntur District, Andhra Pradesh, India shall have jurisdiction over any disputes.

20Contact Information

For any questions about these Terms, contact DIGIMAYA LLP at +91 98852 04593 or digimayallp@gmail.com.